1. Subscription Cancellations
You can cancel your paid subscription (Basic, Standard, or Premium) at any time.
- Cancellations can be made directly in the console settings under the Billing section.
- Upon cancellation, your plan will remain active until the end of your current paid billing period (monthly or annual).
- No further automated renewal charges will be processed after you initiate a cancellation.
2. Refund Eligibility
We believe in high-quality software, which is why we offer a transparent refund process:
- 7-Day Window: You are eligible for a full refund within 7 days of your initial purchase or plan upgrade, provided that you have not initiated more than 5 recruiter email dispatches in the paid billing period.
- Technical Failures: If you experience verified server delivery failures or configuration errors that prevent our queue worker from staving/sending your campaigns, and our support developers are unable to fix it within 3 business days, you are eligible for a full refund regardless of your dispatch quota.
3. Ineligible Transactions
Refunds will not be processed in the following scenarios:
- You cancel your subscription after the 7-day initial window has expired.
- Your connected personal email account is suspended or blocked by your own email provider (e.g. Google Workspace or Outlook) due to sending spam or violating their individual daily delivery limits.
- You have already utilized a significant portion of your plan's monthly recruiter email dispatches.
4. How to Request a Refund
To request a refund, please contact us by completing the form on our dedicated Contact Page or by sending an email directly to pitchdock.xyz@gmail.com. Please include your:
- Registered account email address.
- The date of the transaction.
- A brief explanation of the technical issue or the reason for your refund request.
5. Processing Time
Once approved, refunds will be credited back to your original payment method within 5 to 7 business days depending on your bank provider.